Warranty policy varies by brands, here are the details for your reference.
Our Commitment To You;
Backed by the best warranty in the industry, you can take pleasure in knowing you’ve made a sound investment with your Austin Air cleaner.
30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you’re not completely satisfied with your Austin Air cleaner, return it within 30-days, no-questions-asked.
5-Year Mechanical Warranty
Your Austin Air cleaner is warranted to be free from defects in material and workmanship for a period of 5-years from the date of purchase; provided your Austin air purifier was operated under normal residential use and that you have completed and returned your warranty registration to Austin Air Systems.
5-Year Pro-rated Filter Warranty
Austin Air offers a 5-year pro-rated filter warranty, by far the most comprehensive in the industry. No more costly filter replacements every few months or years. Austin Air filters are designed to last for an unprecedented 5-years, under normal residential use.
All of our residential air purifiers in the Pro 4 (formerly 4000), Pro 5 (formerly 5000) and Pro 6 (formerly 6000) numerical series, are covered by a 5-year warranty on labor as well as a 10-year warranty on parts (motor, cord, switch, wheels, etc). The AirMedic Series is protected by a 5-year limited warranty, while AirMed 1 / AirMed 1 Supreme, AirMed 3 / AirMed 3 Supreme (formerly AirTube / AirTube Supreme) and AirMobile are covered for one year, parts and labor.
These warranties do not include expendable filters or UV lamps that need to be replaced at regular intervals. The end-user should replace the ultraviolet light every 12 months. Please note that even if the UV light continues to glow, it will lose its ability to neutralize biological contaminants after approximately one year. Call one of our customer service agents if you experience any problems in the first year after purchase.
The warranty is considered active from the date of the original purchase by the end-user if made through an authorized dealer or agent. The warranty is limited to the original purchaser and is non-transferable. Second-hand units or those purchased from an unauthorized source (like an unaffiliated e-Bay seller) are not covered by this warranty.
This warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their discretion, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user, but the unit will be shipped back to the end-user at the company's expense.
This warranty does not apply in the case of damage caused by misuse, neglect, unauthorized repairs, or to damage which has resulted from improper installation, adaptation, modification or use inconsistent with AllerAir's operating and maintenance instructions, normal wear, acts of God (flood, fire, etc.) or to damage which has occurred during shipping. Units damaged during shipping must be immediately reported to AllerAir and the shipping carrier.
AllerAir Industries Inc. will not be considered liable under this warranty for any fault or damage arising from defective workmanship if the product has been serviced, modified or repaired by any person other than an authorized AllerAir technician.
All products returned for service or repair must be accompanied with a Return Authorization number (RA). The RA number must be clearly visible on the external packaging. Products shipped without an RA number will not be accepted and may be sent back to the shipper. Therefore, please contact an AllerAir customer service agent at 1-888-852-8247prior to shipping.
Warranty for AirPura Private and residential use:
Where the Airpura Air Purifier is used for private or residential purposes, the following warranty applies. The determination of the type of use will be made exclusively by Airpura Industries Inc. If within five (5) years from the date of the original purchase by the end user from the Authorized Dealer, an Airpura R600, C600, C600 DLX, T600, T600 DLX, H600, V600, P600, F600, F600 DLX, G600, G600 DLX or UV 600 (with the exception of filters, UV lamps or electrical plugs) is proved to be defective by reason only of faulty workmanship or materials, Airpura Industries Inc. will either repair or replace the part or product free of charge for labor, materials and shipping only. This decision to repair or replace will be made by Airpura.
If after five (5) years and not more than ten (10) years from the date of the original purchase by the end user from the Authorized Dealer, an Airpura R600, C600, C600 DLX, T600, T600 DLX, H600, V600, P600, F600, F600 DLX, G600, G600 DLX or UV 600 (with the exception of filters or UV lamps) is proved to be defective by reason only of faulty workmanship or materials, Airpura Industries Inc. will at their option, repair or replace the part or product free of charge for labor only. Any replacement parts deemed necessary by Airpura Industries will be charged to the purchaser. The same warranty applies to the Airpura I600 within two (2) years of purchase for parts and labor and within 5 years for labor only. Obvious defects must be communicated to the Authorized Dealer within 10 days from the purchase date. This warranty shall not apply to damage caused through misuse, wear and tear, neglect, unauthorized repair or to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with Airpura’s operating and maintenance instructions, wear or deterioration due to environmental conditions or to damage occurred during transit. Airpura Industries will not be liable under this warranty for any fault or damage arising from defective workmanship, if the product has been serviced, repaired or modified by any person other than Airpura Industries Inc. or the manufacturer’s serial label has been removed or tampered with.
All products returned for service or repair must be accompanied with a RA (Return Authorization) number. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process. Any shipment to Airpura Industries Inc. not accompanied with an RA number will not be accepted or will be immediately sent back to the shipper. Please contact the dealer you purchased the unit at in order to receive an RA number prior to shipment.